by Will Wohler | Jul 28, 2025 | Client Experience
I recently had an experience that really brought home my passion for creating a memorable client experience and how Automation for Business can sometimes go too far. First, the backstory. It had been a couple of years since I went to see a movie in a large commercial...
by Will Wohler | Nov 22, 2024 | 17hats, Articles, Client Experience
A Client Management System, or Client Relationship Manager, is a vital tool for any solo entrepreneur. It has been the best thing that has happened to my business. So here are 3 favorite features of 17hats. *Post contains affiliate/referral links* Templates For years...
by Will Wohler | Aug 20, 2024 | Articles, Productivity
What can you do right now to set your future self up for success? What will your future self thank your past self for when things get busy? These are questions I often ask myself when I have some unstructured time. A practice that has become a habit. When things get...
by Will Wohler | Mar 10, 2024 | Articles
What drives people to commit to working with someone or purchasing a product? Your process should be all about reducing friction for your customers. Make it easy to work with you. While there may be a lot for a lot of uncontrollable variables there are some things you...
by Will Wohler | Feb 11, 2024 | Articles
Selling is one of the hardest things you may have to do in your business. Why not let your client experience do the selling? If you are like me, you don’t want to be the used car salesman, or the cashier that has to ask everyone about opening up a credit card, in your...
