Your process should support you in your business not overwhelm you. This Client Experience Course guides you through building it from the ground up with your branding, messaging, and voice.

What this IS

This course is a combination of self-guided education along with one-on-one coaching giving you the best options for you to design, refine, and implement your ideal client experience. In 4 weeks, we will go through how you can effectively understand how your process will look, how it flows, and to make sure it works. Meant to design your unique client experience with the help of someone to guide you through testing and provide insight into best practices. From understanding stages of your experience to creating reusable templates, to automating steps. I’ll be your Experience Guide and help you get back to the reason why you got into this in the first place.

What this is NOT

This is not a marketing course to bring in leads. This is also NOT how to nurture existing clients to keep them coming back. This focuses on the process you go through with your clients once they book with you. The experience you provide for onboarding, preparation, and then the service you provide. Your experience is unique to you and your business so should be designed with your voice and ideal process.

What You Get

  • A detailed workbook with tasks and reflection questions to keep you thinking.
  • 1 video call each week to talk through that week’s task and ask questions.
  • Dedicated Client Portal for course materials
  • Your entire client experience mapped out.
  • An understanding of how you can add value to your experience and make your experience unique.
  • Optional continuation of one-on-one coaching after completing the course.

Topics Covered

01.

Define Your Process


What are the steps that you and your clients take? Getting it all out on paper will be a huge part of this

02.

Staging your Process


Breaking up your process into more defined chunks so you can easily track their progress

03.

Refine and Automate

What are the emails or documents that you send to every client? Can you create templates for these? Can you automate the sending of these documents? How can you get there?

04.

Test

I will be your “Client” and go through your entire process to make sure everything is working.

$550

Let’s get started!

And get you back to why

you started in the first place.

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