Client Experience Vs. Client Journey
What is the difference between the Client Experience and the Client Journey? Let’s break it down Client Journey The client Journey is the steps or stages a client moves through…
Reduce the Friction
What drives people to commit to working with someone or purchasing a product? Your process should be all about reducing friction for your customers. Make it easy to work with…
Let Your Client Experience do the Selling
Selling is one of the hardest things you may have to do in your business. Why not let your client experience do the selling? If you are like me, you…
Professionalize Your Business
"Until you professionalize your operation, its potential is limited. The amount of money you make and your ability to have a positive impact on the world will be limited." The…
OHIO for Habits
A friend mentioned to me long ago about the OHIO method for not procrastinating and developing better habits. If you are not familiar with it here is an explanation. Only…
Micro-Yes
Getting your leads to decide to work with you can be challenging. Enter the Micro-Yes. So what is a micro-yes? I see it as a series of steps that you…