by Will Wohler | Feb 4, 2024 | Articles, Client Journey
What is the difference between the Client Experience and the Client Journey? Let’s break it down Client Journey The client Journey is the steps or stages a client moves through when they work with you. Often through phases like “lead” “booking” right through the...
by Will Wohler | Nov 22, 2024 | 17hats, Articles, Client Experience
A Client Management System, or Client Relationship Manager, is a vital tool for any solo entrepreneur. It has been the best thing that has happened to my business. So here are 3 favorite features of 17hats. *Post contains affiliate/referral links* Templates For years...
by Will Wohler | Aug 20, 2024 | Articles, Productivity
What can you do right now to set your future self up for success? What will your future self thank your past self for when things get busy? These are questions I often ask myself when I have some unstructured time. A practice that has become a habit. When things get...
by Will Wohler | Mar 10, 2024 | Articles
What drives people to commit to working with someone or purchasing a product? Your process should be all about reducing friction for your customers. Make it easy to work with you. While there may be a lot for a lot of uncontrollable variables there are some things you...
by Will Wohler | Feb 11, 2024 | Articles
Selling is one of the hardest things you may have to do in your business. Why not let your client experience do the selling? If you are like me, you don’t want to be the used car salesman, or the cashier that has to ask everyone about opening up a credit card, in your...
by Will Wohler | Jan 21, 2024 | Articles
“Until you professionalize your operation, its potential is limited. The amount of money you make and your ability to have a positive impact on the world will be limited.” The above is a nugget from Donald Miller’s “How to Grow Your Small...
by Will Wohler | Jan 7, 2024 | Productivity
A friend mentioned to me long ago about the OHIO method for not procrastinating and developing better habits. If you are not familiar with it here is an explanation. Only Handle It Once If used correctly this can be a very effective way to develop better habits both...
by Will Wohler | Sep 10, 2023 | Articles
Getting your leads to decide to work with you can be challenging. Enter the Micro-Yes. So what is a micro-yes? I see it as a series of steps that you have a client take that reinforces your process, and qualifies their interest and commitment. But most importantly...
by Will Wohler | Sep 3, 2023 | Articles
Starting a side hustle or your full-time business can be daunting. Here are some things every solo entrepreneur needs. Website How will people contact you or learn more about what you offer? This is yours and can be tailored for specific things. You don’t own the...
by Will Wohler | Aug 3, 2023 | Articles
Every small business owner goes through some of this. Finding the right tools and systems is challenging. Often times we piece together some things that work in the short term but don’t look at the long-term vision and goal for these processes. I just need...
by Will Wohler | Aug 1, 2023 | Uncategorized
Welcome to your place to elevate your client experience. If you are a coach, mentor, artist, speaker, or service provider who is feeling overwhelmed with managing clients and projects. There is some good information here for you. I am Will Wohler, a Portrait and...
